| QUALITY & AFTER-SALE | |||||
| All goods will pass strictly QC and 100% aging test before delivery from the factory. Warranty Period is fixed though different for different categories. In the past 5 years, the total after-sale complaint rate of our on-line models (including those sold on EBAY & Amazon) is less than 1% (most are due to improper handle during transportation, late delivery, confusion on required voltage, lamp base or bulb size, etc. ) |
| Product Category | Warranty period | ||||
| halogen lamps | 6 months | ||||
| halogen spot light cups | 6 months | ||||
| LED bulbs | 2 years | ||||
| LED spot light cups | 2 years | ||||
| LED integral light fixtures | 2 years | ||||
| light fixtures (without light source) | 1 year | ||||
| parts/accessories | 3 months |
| If there's broken parcel after receiving, or defect within warrant period, we will launch after-sale process to solve the problem as soon as possible, by exchanging or compensation (by new goods or refund). Anyway, the final solution will depending on the confirmation of the problem, specific defect rate and relative additional charges, etc. |
