| Product Category | Warranty period | ||||
| halogen lamps | 6 months | ||||
| halogen spot light cups | 6 months | ||||
| LED bulbs | 2 years | ||||
| LED spot light cups | 2 years | ||||
| LED integral light fixtures | 2 years | ||||
| light fixtures (without light source) | 1 year | ||||
| parts/accessories | 3 months |
All goods will pass strictly QC and 100% aging test before delivery from the factory. Warranty Period is fixed though different for different categories. In past 5 years, the total after-sale complaint rate of our on-line models (including those sold on EBAY Amazon) is less than 0.5% (most of them are due to improper handle in transportation, late delivery or confusion on required voltage, lamp base or bulb size, etc.)
| Product Category | Warranty period | ||||
| halogen lamps | 6 months | ||||
| halogen spot light cups | 6 months | ||||
| LED bulbs | 2 years | ||||
| LED spot light cups | 2 years | ||||
| LED integral light fixtures | 2 years | ||||
| light fixtures (without light source) | 1 year | ||||
| parts/accessories | 3 months |
* Broken Packing Problem
If there's broken parcel which cause the damage of the product inside, please contact us as early as can. Once get your feedback with clear photo /video, as well as the confirmation letter signed by the local carrier, the complaint reimbursement process will launched in no time. Normally we will reply you the processing result within 3 workdays.
* Questions on Installation & Wiring
If there’s any question on installation, wiring, input voltage, lamp socket or power supply, etc. please contact us by Email, Whatsapp, Wechat or Webpage Message freely. Normally we will reply you within 24 hours.
* Return-Refund/Exchange Policy
1) If the product is found faulty within one week of receiving, you can select Return-Refund or Exchange service . If out of one week we provide Exchange service only.
2) Firstly you need to provide clear photo/video to describe the faulty. After receiving the feedback we will check carefully then give one primary reply within 48 hours.
3) Once the defect or quality problem is confirmed, the process of Return-Refund or Exchange will be started within 24 hours.
Remarks: Considering the complication and higher cost of international transportation, we can’t provide Non-Reason Return service at present. Please kindly understand!
* Requirement & Restrictions
1) Customer should return the goods ONLY after our confirmation.
2) Customer should return the goods to the warehouse that the parcel sent from.
3) Shipping fee is non-refundable if the parcel has been sent to customer successfully.
4) Please do not return the goods by “freight collect”. 5) The item must be returned in its original condition.
E-mail: store@skyeverlamps.com (or) lily@skyeverlamps.com
Whatsapp & Wechat: +86-135-1000-2312
